An alternative title for this post could be: How users can ruin your day
12/01/26
How can I access my emails if my internet goes off?
…
01/12/25
Someone has duplicated my files. I didn’t touch them, but there’s two of each one now, and they’re completely identical! I thought you couldn’t have two files with the same name?
He exported all of his PowerPoints to PDF and stored them in the same folder.
24/11/25
U: I can’t click on anything. I think the computer is lagging. Every time I try to click on something, nothing happens, but my keyboard works.
Turns out she had dropped the mouse out of her car onto the concrete.
19/11/25
U: Can we store the user’s passwords in plaintext so I can give them their password if they call the office?
This one took quite a bit of explaining. In the end, I got a thumbs up reaction on Teams, so I think they finally got the point.
17/11/2025
U: How do I delete these entries? I keep getting emails from customers asking me to fix this and I can’t figure out a way to do it.
The big red button wasn’t clear enough for him, unfortunately.
16/11/2025
U: My headphones won’t work. I can’t hear anything and nobody can hear me, and I’m missing my meeting!
Their headphones weren’t plugged in.